Resident Services

Westrock Residences Resident Services

The Hartland Westrock Residences management team isn't just onsite, they're a part of your community. We're here for you when you need us.

Pay Rent
Online

Take advantage of convenient online rent payments for your Westrock Residences premium apartment from wherever you are.

Pay Rent → Coming Soon

Maintenance
Request

We're committed to providing excellent customer service. Submit a request and a member of our professional 24-hour maintenance team will be in touch as soon as possible.

Maintenance Request → Coming Soon

Contact Westrock Residences

Have a question or comment for your Westrock Residences team? Contact us now.

Reach Out →

View Our Pledge

As a resident of Westrock Residences, you can expect:

Our Pledge to You

Beautiful, quality interiors, products and finishes.

Top-notch amenities for your active lifestyle.

Unique townhouse design surrounded by beautiful grounds.

Superior and friendly customer service.

Quality and attentive maintenance team.

An unbeatable 5-star living experience. Your feedback is always welcome & appreciated.

Our Pledge To You

We choose to deliver great customer service and we will listen when you feel that we've missed the mark. We expect you to hold us to this pledge.

We will be proactive to anticipate your needs and exceed your expectations
We need your feedback (positive and negative) and promise to always listen
We will get to know you as an individual and will treat you with respect
We will earn your trust, and work hard to keep it
If we do not meet your expectations within 30 days of your move to our community, we will release you from your lease*

* Any issues should be reported to your property team immediately, and we will do everything in our power to rectify the situation. If for any reason you still choose to leave, written notice will be required and we request that you share an explanation with the Property Manager so we can work to avoid the same situations in the future. This process must be completed, and you must vacate the premises and return your keys before the close of business on the one month anniversary of your move-in date. All final charges will be assessed per standard policy, and your deposit (up to the standard unit amount) will be surrendered. For more information, please contact your property team.